Principle 1 | Setup that works from day one

Software should serve your business—not the other way around. That’s why we focus on getting everything running smoothly from the start. We onboard your team, provide training, and make sure every tool is understood and used the right way. Fast setup means fast results.

1. Initial setup — platform configured to your flows, not generic defaults.

2. System integration — connect customs, carriers, terminals, COD, etc.

3. Data migration/import — Excel, PDFs, APIs, legacy system handover.

4. User onboarding — clear roles, permissions, and access setup.

5. Team training sessions — step-by-step use cases for daily work.

6. Quick-start guides — cheat sheets/videos for staff turnover.

7. Process alignment — map LeanMile to existing SOPs.

8. Pilot launch — test with limited volume before scaling.

9. Go-live support — on-hand guidance in the first days.

10. KPI baseline — define metrics before operations start.

Principle 2 | Continuous improvement in operations

Logistics never stands still. Staff changes, new business models, or new regulations all demand adaptation. We support you along the way—whether it’s a quick 15-minute call, retraining, or helping you analyse and redesign your flows. Together, we keep raising the bar for efficiency and operational excellence.

1. Process audits — review handling, customs flows, parcel routing.

2. Retraining programs — staff refreshers, new hires onboarding.

3. New feature adoption — quick workshops when we release updates.

4. 15-min consultation calls — easy check-ins for small questions.

5. Flow analysis — bottleneck detection in operations.

6. Efficiency benchmarks — measure against industry peers.

7. Regulatory updates — changes in customs, tax, compliance handled.

8. Continuous optimization — tweaking automation rules & triggers.

9. Quarterly reviews — align software with new business goals.

10. Growth support — adapt LeanMile to scaling volumes or markets

Principle 3 | Always-on support when it matters most

With high automation, there’s no fallback to manual work if something breaks—the fix has to be fast. That’s why LeanMile offers 24/7 support with clear SLA levels and multiple communication channels. When it’s critical, you can call us directly, and we’ll answer. We don’t hide behind ticketing systems—we’re part of your team.

1. 24/7/365 availability — no downtime tolerance.

2. Three SLA tiers — flexible response commitments.

3. Direct phone line — for critical incidents, no ticket waiting.

4. Multi-channel access — email, chat, WhatsApp, WeChat, etc.

5. Incident resolution — fix fast, root-cause analysis after.

6. Emergency patches — urgent fixes deployed immediately.

7. Redundancy planning — prevent single-point failures.

8. Monitoring & alerts — proactive issue detection before downtime.

9. Post-incident reporting — transparency on what went wrong.

10. Trust-based partnership — no “faceless support,” real people respond.

We believe logistics grows through fluent, precise flows. When your business grows, ours grows too. That’s why LeanMile builds automation to minimise manual work, while standing beside you to keep everything running—every day, every hour, every challenge.

No forms, just a conversation.

Questions, ideas, or just curious? The easiest way forward is to reach out right now. No ticket systems, no waiting—we’re here to talk directly, whatever the channel. Pick what works best for you and let’s start the conversation.

Or, if now’s not the right time, let us keep you reminded with updates and insights—straight from us to you.